Introduction
We protect your personal data and take strict measures to ensure its confidentiality. The company managing the Lover-coach.com website complies with the General Data Protection Regulation (GDPR).
Data collection and processing
We collect only the data necessary for the proper functioning of our services. This data is handled transparently and fairly, and is encrypted to ensure its security. Our technicians ensure that data is accurate and up-to-date.
Consent and right of refusal
You provide your personal data voluntarily. If certain information seems inappropriate, you can choose not to provide it. However, this may restrict access to certain features of the site.
Data deletion
After the end of your subscription, your personal data will be deleted after a limited period, or at your request.
Information requested
To use our services, you must provide a valid e-mail address, your age and other relevant information. You can complete your profile as you wish.
Payment information
When subscribing, you must provide your bank details and a valid e-mail address. This information is also required for refunds.
Information from partner sites
The data you provide on a partner site may be transmitted to our site.
Usage and peripheral data
We collect data on the use of our site and information on the devices used to improve our services.
Purposes of storing personal data
We store your personal data to improve our services, protect your experience, facilitate payments, optimize technical support and manage promotional offers, among other things.
By using our site, you agree to this simplified privacy policy.
Personal data protection
To optimize data protection, we use them in the following situations:
- Detection of fraud attempts on our site.
- Mechanisms to counter illegal activities.
- Supply of information to authorities for investigations.
- Data retention to identify and block at-risk users.
- Compliance with current legislation.
- Compliance with our terms and conditions of sale.
Consent and revocation
By registering, customers consent to the use of their personal data. They may revoke this consent by contacting us via the contact form on this page.
Sharing data with third parties
Personal data is shared in specific situations to activate features and services. The third parties involved include the coaching team, partners, external service providers, payment platforms, banks and legal authorities.
Our coaching team is made up of specialists who respect professional secrecy. However, we cannot guarantee absolute security. Users should therefore only transmit data that will not affect their privacy or reputation. Some personal data is also shared with service providers for maintenance or feature management. Customer service and technical support teams will have access to certain information to process requests and assist customers.
Sharing advertising and banking data
Data related to advertising preferences may be transmitted to our advertising partners in an encrypted and limited manner, in order to deliver targeted advertising. Our partners respect our privacy policy.
In banking transactions, only information related to the means of payment is required, such as :
- Name and surname of holder
- Holder’s e-mail address
- Card number, expiry date and cryptogram No other information is required, and card numbers are encrypted.
Data transfer for company sales
In the event of a company sale or change of ownership, the stored personal data will be transferred to the new owner.
Data and international jurisdictions
Personal data may be consulted by members of the community outside Europe, and are subject to other jurisdictions. However, privacy policies remain protected by standard contractual clauses.
Communication with the authorities
If requested by the competent authorities, the personal data concerned will be communicated to the judicial body.
Device data sharing
Data linked to user devices, such as IP address, language of use, etc., is shared in encrypted form with advertisers or marketing researchers for analysis and compilation, helping to reduce advertising pollution.
User consent and deletion of data
Users consent to the use of their personal data by registering on the site. The user may refuse to share certain data, but this may limit access to certain services. Users can update their payment, billing or contact information by contacting us via our “contact” page.
To request the deletion of personal data, the customer may contact our team via the link above or send a letter to the address indicated. Some requests may be refused or postponed, for example if the user has a current package or has engaged in inappropriate or criminal behavior. In such cases, data may be retained for legal reasons.
Viewing and copying personal files
The user may consult his file and request a copy by contacting our customer support via our contact form or by post at the address indicated. Proof of identity may be required.
In certain cases, we may refuse to transmit data, in particular if the request is suspicious, endangers intellectual property or infringes the rights of others. If the user considers that data processing is inappropriate, he or she may contact a supervisory authority.
Limitation of protection warranty
Despite our security measures, no protection can guarantee absolute confidentiality. In the event of any suspicion of indiscretion or attack, please notify us promptly.
Data retention period
Personal data is generally kept for 24 to 48 months after the user’s last activity. They become anonymous and inaccessible. Data deletion may be requested, except in certain exceptional situations (abusive behavior, proof of consent, litigation, investigation, etc.).
This privacy policy may be modified from time to time. We recommend that you regularly check for any updates.
Cookie policy
Our site uses cookies to provide a better user experience and to analyze our audience. Cookies are small text files that store information on your device.
Types of cookies :
- Cookies used by our site: They ensure that our site functions correctly and is compatible with your device.
- Cookies deposited by third parties: These are managed by domains other than our site, and we do not share any personal data with them.
- Authentication cookies: These enable automatic connection without having to re-enter your login details on each visit.
- Analysis cookies: They collect data on your use of the site to improve your experience.
- Visitor cookies: They count the pages visited to measure the effectiveness of our content.
- Audience measurement cookies: These analyze the number of visitors to our site.
Cookie options : You can accept or reject cookies via your browser settings. However, this may affect the quality of the service and some features may not function properly.
